Thank you for contacting HarperCollins Christian Publishing regarding your Bible.
HarperCollins Christian Publishing’s manufacturer’s warranty provides coverage for defective bindings on hardcover, softcover, Leather-Look™ and Italian Duo-Tone BiblesTM for four years and on bonded and top-grain leather Bibles for six years. This warranty does not apply to normal wear and tear.
A lifetime warranty applies to defects within Bibles and books. Defects include, but may not be limited to: missing pages, missing chapters, missing sections or books, collating errors and pages bound upside down. If your Bible meets the above criteria, we will replace it for you. You may keep your Bible to transfer any notes or presentation pages.
Please note that the 1984 edition of the NIV is now out of print and all replacements will be in the 2011 edition of the NIV. HarperCollins Christian Publishing also no longer provides imprint services.
We do not offer cash refunds, and reserve the right to replace out-of-print products with similar products.
Please send your name, street address, and the ISBN (found on the very back cover of the Bible/book and will contain 10 or 13 digits), along with the copyright and/or title page (copies are not acceptable) of your defective Bible to:
HarperCollins Christian Publishing
501 Nelson Place
Nashville TN 37214
Once we have received the title page, we will be glad to send you a replacement. If this is not possible, please email us and we will provide further assistance.